In order to file a travel insurance claim or for general questions or help about the policy that you purchased, please contact the provider of your travel insurance policy.
If you purchased a travel medical insurance only plan on our Medical.TravelInsurance.com website, please visit this link for claims information.
If you purchased a travel insurance plan on TravelInsurance.com, the name of your provider can be found in the email confirmation that you received after buying travel insurance and you can find their information in the below list.
INSURANCE PROVIDER CLAIMS CONTACTS:
Allianz Global Assistance
To submit an Allianz Global Assistance claim, please use the below contact information:
Claims
Phone: (800) 334-7525
Fax: (804) 673-1469
Email: [email protected]
24 Hour Emergency Assistance
Within U.S.A. & Canada: (800) 284-8300
Outside U.S.A. & Canada: (804) 281-6708
Mailing Address
Allianz Global Assistance Claims Department
P.O. Box 72031
Richmond, VA 23255-2031
April Travel Protection
To submit a Claim or to contact our 24/7 Assistance Team, please use the below contact information. Claims may be faxed, emailed, or sent via mail.
Claims & 24/7 Assistance
Toll Free, within U.S.A. & Canada: (800) 774-3970
Call Collect, outside the U.S.A. & Canada: (305) 455-0307
Fax: (305) 455-1565
Email: [email protected]
Mailing Address
April Travel Protection
11900 Biscayne Blvd, Suite 600
Miami, FL 33181
AXA Assistance USA
To submit a Claim or for 24 Hour Emergency and Travel Assistance, please use the below contact information:
Claims & 24 Hour Emergency and Travel Assistance
Toll Free: (855) 327-1472
Outside of the USA: (312) 356-5967
Email: [email protected]
Mailing Address
AXA Assistance USA
P.O. Box 260337
Miami, FL 33126
CSA Travel Protection
To submit a CSA claim, please use the below contact information:
Claims
Phone: (800) 541-3522
Fax: (877) 300-8670, International: (858) 810-2505
Email address: [email protected]
Mailing Address
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193-9057
Generali Global Assistance
To submit a Generali Global Assistance claim, please use the below contact information:
Claims
Phone: (800) 541-3522
Fax: (877) 300-8670
Email address: [email protected]
Mailing Address
Generali Global Assistance & Insurance Services
Attn: Claims Department
P.O. Box 939057
San Diego, CA 92193-9057
GoReady Insurance
To submit a Claim or to contact our 24/7 Assistance Team, please use the below contact information. Claims may be faxed, emailed, or sent via mail.
Claims & 24/7 Assistance
Toll Free, within U.S.A. & Canada: (866) 205-3992
Call Collect, outside the U.S.A. & Canada: (305) 455-0896
Fax: (305) 455-1565
Email: [email protected]
Mailing Address
GoReady Insurance, Inc. c/o Broadspire Services, Inc.
c/o Broadspire Claim Benefits
P.O. Box 459084
Sunrise, Florida 33345
International Medical Group (IMG)
To submit an IMG claim, please use the below contact information:
Claims
Phone: (800) 628-4664
Fax: (317) 655-4505
Click here to download an IMG claim form
24 Hour Emergency Assistance
Within U.S.A. & Canada: (800) 628-4664
Outside U.S.A. & Canada: (317) 655-4500
Mailing Address
International Medical Group Claims Department
P.O. Box 88500
Indianapolis, IN 46208-0500
John Hancock Insurance Agency, Inc.
To submit a claim, please use the below contact information:
Claims
USA: 1-866-888-7803 (Toll Free)
Outside USA / Collect Calls: 317-582-2660
Email: [email protected]
24 Hour Emergency Assistance
USA: 1-866-888-7150 (Toll Free)
Outside USA / Collect Calls: 317-582-2690
Mailing Address
Starr Travel Claims
c/o Seven Corners
303 Congressional Blvd.
Carmel, IN 46032
RoamRight
To submit a RoamRight claim, please use the below contact information:
Claims
Phone: (855) 762-6252
Fax: (443) 279-2901
Email: [email protected]
24 Hour Emergency Assistance
Within U.S.A. & Canada: (866) 443-6971
Outside U.S.A. & Canada: (443) 279-7335
Mailing Address
RoamRight Claims c/o Arch Insurance Company
11350 McCormick Rd., Suite 102
Hunt Valley, MD 21031
Seven Corners
To submit a Seven Corners claim, please use the below contact information. Claims may be initiated on our website, by mail,by fax, our mobile app or by phone call:
Claims
Phone: (800) 335-0611
Fax: (317) 575-2256
Website: Click here to file a claim online
24 Hour Emergency Assistance
Within U.S.A. & Canada: (800) 335-0611
Outside U.S.A. & Canada: (317) 575-2652
Mailing Address
Seven Corners, Inc.
Attn: Claims
PO Box 211760
Eagan, MN 55121
Travel Guard
To submit a Travel Guard claim, please use the below contact information:
Claim & 24 Hour Emergency Assistance
Toll Free: (800) 826-1300
Outside of the USA: (715) 345-0505 (call collect)
Click here to file a claim online
Mailing Address
Travel Guard International
3300 Business Park Drive
Stevens Point, WI 54482
Travel Insured International
To submit a Travel Insured International claim, please use the below contact information:
Claims
Phone: (800) 243-2440 (Toll-Free USA/Canada)
Phone: (860) 528-7663 (Collect Outside USA/Canada)
Fax: (860) 256-0518
Email: [email protected]
Mailing Address
Travel Insured International, Attention: Claims Department
855 Winding Brook Drive, PO Box 6503
Glastonbury, CT 06033-6503
Travelex Insurance Services
To submit a Travelex claim, please use the below contact information:
Claims
Phone: (855) 205-6054
Fax: (715) 303-6328
Email: [email protected]
24 Hour Emergency Assistance
If you purchased Travel Basic (TBB-1220) or Travel Select (TSB-1220) on or after December 1, 2020, Contact World Travel Protection
Within U.S.A. & Canada: (844) 215-1672 (toll-free)
Outside U.S.A. & Canada: (647) 775-8042 (worldwide direct number, collect calls accepted)
If you purchased Travel Basic (TBB-1117) or Travel Select (TSB-1117) on or before November 30, 2020, Contact On Call International
Within U.S.A. & Canada: (855) 892-6495 (toll-free)
Outside U.S.A. & Canada: (603) 328-1373 (worldwide direct number, collect calls accepted)
Mailing Address
Berkshire Hathaway Specialty Insurance Company
PO Box 31003
Charlotte, NC 28231-1003
Travelex Insurance Services
To submit a Travelex claim, for policies purchased prior to December 1, 2017, please use the below contact information:
Claims
Phone: (866) 968-2061
Fax: (877) 367-2496
Email: [email protected]
24 Hour Emergency Assistance
Within U.S.A. & Canada: (855) 892-6495
Outside U.S.A. & Canada: (603) 328-1373
Mailing Address
Claims Administration Office for Stonebridge Casualty Insurance Company
4600 Witmer Industrial Estates, Suite 6
Niagara Falls, NY 14305
Trawick International
To submit an Trawick International Claim, please use the below contact information:
Claims
Phone: (888) 352-3169
Fax: (251) 666-1806
Email: [email protected]
24 Hour Emergency Assistance
Within U.S.A. & Canada: (855) 464-8974
Outside U.S.A. & Canada: (603) 328-1361
Mailing Address
Nationwide Plan Administrator
P.O. Box 26222
Tampa, FL 33623
